TERMS AND CONDITIONS

ABOUT

Welcome to the Lost Now Found. We are a registered company in Hong Kong SAR with a business certificate No. 41122980 and therefore we abide any business rules and regulations as prescribe by Hong Kong.
We would like to present to you our "Terms and Conditions" that may apply in any transaction from Customers by buying our products.
The Lost Now Found reserve the right to amend this website at any time or these terms without any notice.

COPYRIGHT

The content of this website, related social media link, and all products, designs, arts, and drawings are all copyright, original, and wholly-owned by "The Lost Now Found" and as such may not be reproduced or copied for commercial use.

PRICING & PAYMENT

  • Prices shown on this Website are in Hong Kong Dollars (HK$). 

  • The Lost Now Now Found reserve the right to change the price of the product/s without prior notice.

  • We accept valid credit cards payments and PayPal upon ordering the products with us. For Hong Kong orders, we also accept bank transfer and FPS/Payme payment.

  • All orders must be paid in full (Including the shipping charges) before it can be processed and dispatched.

REFUND/RETURN & CANCELLATION

  • We  don't accept returns, exchanges, or cancellations.

  • Please contact us thru hello@thelostnowfound.com if you have any problems with your order.

SHIPPING/DELIVERY

  • For international orders - Hong Kong post delivery time is now back to normal. Please allow 2-4 weeks for orders to arrive. (Due to the current pandemic, shipping times are subject to Hong Kong Post latest service arrangements and may be subjected to delay.)

  • All international orders are shipped with registered mail tracking.

  • We are not responsible for delays due to customs.

  • For Hong Kong orders we ship thru Hong Kong Post and SF Express

  • Jewelry items ships separately thru Hong Kong Post Vantage or e-Express (Depending on the country of destination).  Please select this shipping upon checkout.

  • We are not liable for any lost parcels.

TAXES & DUTIES

  • Orders from Hong Hong for delivery are not subject for Taxes and duties.

  • International ordres for delivery will only be charged for the product of purchased and delivery/shipping cost only. Not including the taxes and duties.

  • All taxes and duties and related fees are responsibility of the Customers as required in their home country.

  • For more information about customs policies and related taxes, Please contact your local customs.